Changes between Version 1 and Version 2 of TracTickets


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Timestamp:
01/24/08 16:32:56 (12 years ago)
Author:
trac
Comment:

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  • TracTickets

    v1 v2  
    22[[TracGuideToc]] 
    33 
    4 The Trac issue database provides simple but effective tracking of issues and bugs within a project. 
     4The Trac ticket database provides simple but effective tracking of issues and bugs within a project. 
    55 
    6 As the central project management element of Trac, tickets are used for '''bug reports''',  '''feature requests''', '''software support issues''' and '''project tasks'''. 
     6As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''.  
    77 
    88As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions and suggest improvements. 
     
    1111All tickets can be edited, annotated, assigned, prioritized and discussed at any time. 
    1212 
    13 '''Note:''' To make full use of the ticket system, use it as an ''in bucket'' for ideas and tasks for your project, rather than just bug/fault reporting. 
    14  
    1513== Ticket Fields == 
    1614 
    1715A  ticket contains the following information attributes: 
     16  
     17 * '''Reporter''' - The author of the ticket. 
     18 * '''Type''' - The nature of the ticket (for example, defect or enhancement request) 
    1819 
    19  * '''Reporter''' - The author of the ticket. 
    2020 * '''Component''' - The project module or subsystem this ticket concerns. 
    2121 * '''Version''' - Version of the project that this ticket pertains to. 
    22  * '''Severity''' - What are the effects the issue described? Ranges from an ''enhancement'' request to ''blocker'' (must be fixed before next milestone). 
    23  * '''Priority''' - The importance of is the issue relative to other tasks. 
     22 * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation. 
     23 
     24 * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''. 
    2425 * '''Milestone''' - When this issue should be resolved at the latest. 
    25  * '''Resolution''' - Reason for why a ticket was closed, such as fixed, invalid, duplicate, etc. 
    26  * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation. 
    27  * '''Assigned to''' - Principal person responsible for handling the issue. 
    28  * '''Cc''' - A list of other associated people. ''Note: this does '''not''' imply responsibility or any other policy. 
    29  * '''Status''' - What is the current status? 
     26 * '''Assigned to/Owner''' - Principal person responsible for handling the issue. 
     27 * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.'' 
     28  
     29 * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. 
     30 * '''Status''' - What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}. 
    3031 * '''Summary''' - A brief description summarizing the problem or issue. 
    31  * '''Description''' - The body of the ticket. A good description should be '''specific, descriptive and to the point'''. 
     32 * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point. 
     33 
     34'''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin]. 
     35 
     36'''Note:''' the [wiki:TicketTypes type], [wiki:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the WebAdmin plugin. 
     37 
     38'''Note:''' Description of the builtin ''priority'' values is available at [wiki:TicketTypes#Whyistheseverityfieldgone] 
    3239 
    3340== Changing and Commenting Tickets == 
     
    3744the ticket are logged as a part of the ticket itself. 
    3845 
    39 When viewing a ticket, this log of changes will appear below the main ticket area. 
     46When viewing a ticket, the history of changes will appear below the main ticket area. 
    4047 
    41 ''In the Trac project, we use ticket comments to discuss issues and 
    42 tasks. This makes understanding the motivation behind a design- or implementation choice easier, when returning to it later.'' 
     48''In the Trac project, we use ticket comments to discuss issues and tasks. This makes 
     49understanding the motivation behind a design- or implementation choice easier, 
     50when returning to it later.'' 
    4351 
    4452'''Note:''' An important feature is being able to use TracLinks and 
     
    5058 
    5159=== State Diagram === 
    52 http://projects.edgewall.com/trac/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020040607DF.png?format=raw 
     60[[Image(http://trac.edgewall.org/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020060603DF.png?format=raw)]] 
    5361 
    54 == Advanced: Preset values for New Tickets from URL == 
    5562 
    56 To create a link to the new-icket form filled with preset values, you need to call the /newticket? URL with variable=value separated by &. 
     63== Default Values for Drop-Down Fields == 
     64 
     65The option selected by default for the various drop-down fields can be set in [wiki:TracIni trac.ini], in the `[ticket]` section: 
     66 
     67 * `default_component`: Name of the component selected by default 
     68 * `default_milestone`: Name of the default milestone 
     69 * `default_priority`: Default priority value 
     70 * `default_severity`: Default severity value 
     71 * `default_type`: Default ticket type 
     72 * `default_version`: Name of the default version 
     73 
     74If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set. 
     75 
     76 
     77== Hiding Fields and Adding Custom Fields == 
     78 
     79Many of the default ticket fields can be hidden from the ticket web interface simply by removing all the possible values through [wiki:TracAdmin trac-admin]. This of course only applies to drop-down fields, such as ''type'', ''priority'', ''severity'', ''component'', ''version'' and ''milestone''. 
     80 
     81Trac also lets you add your own custom ticket fields. See TracTicketsCustomFields for more information. 
     82 
     83 
     84== Assign-to as Drop-Down List == 
     85 
     86If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have logged in and set their email address to populate the drop-down field. 
     87 
     88To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions]. 
     89 
     90== Preset Values for New Tickets == 
     91 
     92To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with variable=value separated by &.  
    5793 
    5894Possible variables are : 
    5995 
     96 * '''type''' - The type droplist 
    6097 * '''reporter''' - Name or email of the reporter 
    6198 * '''summary''' - Summary line for the ticket 
     
    64101 * '''version''' - The version droplist 
    65102 * '''severity''' - The severity droplist 
    66  * '''keywords''' - The keywords 
     103 * '''keywords''' - The keywords  
    67104 * '''priority''' - The priority droplist 
    68105 * '''milestone''' - The milestone droplist 
    69  * '''owner''' - The responsable of the ticket 
    70  * '''cc''' - The list of email for notify the ticket change 
     106 * '''owner''' - The person responsible for the ticket 
     107 * '''cc''' - The list of emails for notifying about the ticket change 
    71108 
    72 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui'' 
     109'''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]] 
    73110 
    74  
    75 See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification 
     111---- 
     112See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery